Introducing Our Practice Team 

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Everyone at our practice is committed to providing you with the very best in pet healthcare. Our veterinary team bring a wealth of experience to the practice and have individually obtained high standards of professional qualification.


Ian Robinson
Ian Robinson
Veterinary Surgeon
BVSc MRCVS
Registration number: 1805354

Ian qualified as a vet from Liverpool University in1979 and as a local lad was invited to join Sims and Partners (as Charter Vets was known in those days). Sims and Partners was then a very mixed traditional James Herriot type practice and Ian kept very busy with small animal surgeries, farm visits and equine problems. As times have changed it has become a necessity to specialise more and more and these days Ian is involved mostly with farm work although he likes to keep a hand in with the small animal work and is happy to see his ''regulars''. Outside of work (what''s left!) Ian enjoys sport (watching it now of course). He is a keen member of Rotary where he feels he can give something back to the community that has served him so well for many years.

Robert Hill
Robert Hill
Veterinary Surgeon
BVSc MRCVS
Registration number: 0814483

Rob qualified from Liverpool University in 1990. Rob is a mixed animal vet devoting the majority of his time to large animal work but he also deals with the smaller varieties, especially at our Butt Lane Surgery. He is married to Kate who is also a vet. They have twins - Max and Alice, three Border terriers - Rosie, George and Ruby and two cats - Percy and Smog. With the little free time he does get he enjoys gardening, cycling, computer games and motoring.

Marcus Johnstone
Marcus Johnstone
Veterinary Surgeon
BVMS MRCVS
Registration number: 6071881

After graduating with distinction from Edinburgh University in 1994 Marcus won a BVA scholarship to visit the Middle East to do a study on diseases of the indigenous livestock of Oman. Upon his return he joined Charter Vets. After an enjoyable 3 years plus some locuming in the UK, the travel bug hit again and Marcus ventured overseas through South East Asia to work and travel in Australia and New Zealand. Marcus rejoined the practice in 1999 and took over the running of the Biddulph Surgery from his former colleague and mentor John Clewlow. Marcus is particularly interested in small animal medicine. Outside of work interests include football, camping, canoeing and scuba diving. Marcus has much less time to enjoy these pursuits now though as he has 4 children.

Steve Harris
Steve Harris
Veterinary Surgeon
BVSc MRCVS
Registration number: 6147478

Steve spent 3 years with Charter after qualifying from Bristol University in 1997. Following a 3 year break working and travelling in Australia, New Zealand and Canada, he returned to head the small animal department at Congleton. Originally working as a mixed vet he now concentrates on small animal work. Particular interests are orthopaedics and small animal medicine.

Steve Calveley
Steve Calveley
Veterinary Surgeon
BSc BVSc MRCVS
Registration number: 6308530

After completing a 3 year zoology honours degree at Liverpool University, Steve decided the student life was for him and enrolled on the veterinary science course, also at Liverpool. He graduated in 2002. Steve has been with Charter since qualifying initially as a mixed vet at Congleton. He now is pursuing his main interest in small animal medicine and surgery at our Newcastle clinic. Steve is currently studying towards a further certificate in small animal surgery. In his spare time he enjoys walking Holly, his Border Terrier, and mountain biking.

Carole Potter
Carole Potter
Veterinary Surgeon
BVSc MRCVS
Registration number: 6394572

Carole graduated from Liverpool University in 2005, and went straight into small animal practice. She worked in Worcestershire for nearly 3 years before moving to Charter Vets and works mainly at the Biddulph branch, with a particular interest in internal medicine. She and her husband Tim share a home with their two cats - Iona and Uist, a pair of fluffy black and white moggies, who demand a lot of attention and are definitely in charge. In any remaining spare time Carole enjoys swimming, bell ringing and reading.

Isobel Johnston
Isobel Johnston
Veterinary Surgeon
MRCVS
Registration number: 6463080

Isobel qualified in 2007 from the Royal Veterinary College London and has worked in mainly farm animal practice ever since. Her main interests are in the economics of dairy farming, fertility and youngstock management and she particularly enjoys the side of her job which gets her out talking to our clients and building up a good relationship. In her free time she enjoys running and her springer spaniel 'Sally' is her permanently keen training partner who is always keen to get out and about. She also has a lovely cat called Cotton and some newly acquired Light Sussex hens.

Bianca Roca
Veterinary Surgeon
MRCVS
Registration number: 7042949


Alice Hewitt
Alice Hewitt
Veterinary Assistant
BVetMed (Hons) MA MRCVS
Registration number: 6370163

After qualifying with honours from the Royal Veterinary College in 2004, Alice spent three years in small animal and equine practice in Kent before moving north to Cheshire to focus on small animal work. After taking some time out of practice to start a family and complete a Masters Degree in Bioethics and Medical Law, Alice joined our small animal department at Congleton on a part time basis in December 2015. Alice has a particular interest in small animal medicine and imaging. When she’s not at work, she enjoys being out and about with her two small boys who keep her very busy and active.

Natalie West
Veterinary Assistant
MRCVS
Registration number: 7142502


Hayley Brobyn
Hayley Brobyn
Veterinary Assistant
BSc BVSc MRCVS
Registration number: 7135521

After graduating with a BSc in Bioveterinary Science from Liverpool in 2011, Hayley went on to gain her Bachelor of Veterinary Science degree in 2015 from the same university. She then joined Charter Vets in September that year. Hayley accumulates animals – at the last count, she owned: 3 dogs: Chester, a Bull Mastiff x Rottweiler; Bailey, a Rhodesian Ridgeback; and Pickle, a Jack Russell who can sometimes be found helping out in the Reception office at Congleton a cat called Mr Cat and 6 horses: Molly, Faygon, Gordon, Scabby, Barnaby & Hugo Most of her spare time is spent horse-riding and getting an adrenaline kick from jumping big hedges.

Andrei Ilascu
Veterinary Assistant
MRCVS


Tim Stone
Tim Stone
Practice Manager

Tim spent the first nine years of his working career in the Executor and Trustee Department of Nat-West Bank. This was followed by fourteen years with the Royal National Institute for the Blind, first as Head of Legacies and later as Head of their Legal Department. A further six years were then spent as Practice Director at a local law firm before joining us in January 2015. Tim is married and has three daughters. He also owns three Border Collies, the oldest of whom, Moss, just turned up on his doorstep one day and - knowing a good deal when he saw it - decided to stay. As a result (just to keep Moss occupied), Tim also now owns a small flock of White-Faced Woodland Sheep. He also helps support local wildlife (particularly foxes) with his repeated attempts at keeping free-range chickens.

Bee Stevens
Bee Stevens
Accounts Manager

Bridget (or Bee, as she prefers to be known) joined us in February 2013. She previously worked at Manchester Airport as a PA, ICI Pharmaceutical as a Buying Assistant and then moved into Conference Management at Zeneca Pharmaceuticals and Premier World Events. Her last job before joining us was in her family's Haulage Business running the payroll and purchase/sales ledgers for four companies. Bee likes to spend time with her boyfriend Jon and their two dogs, Beamish and Bosley travelling around in their 1975 VW Camper, usually ending up in Abersoch, her most favourite place since being 4 years old. Bee is also a keen gardener growing fruit, vegetables and flowers in her poly tunnel and collecting eggs from her four Bantam hens.

Heather Dean
Heather Dean
Farm Office Manager

Heather started working at the practice in June 1985 as a receptionist. She then went on to do nursing and now runs the farm office. Having lived on a farm all of her life it's like home from home and she likes nothing more than getting her hands in whilst assisting in any cattle surgery. In the little time she has left when she is not busy organising the large animal team or being out on the farms, Heather enjoys swimming and walking.

Rachel Chadwick
Rachel Chadwick
Farm Office Administrator / Receptionist
BSc, National Diploma in Animal Management

Rachel joined us in March 2016, originally as a Receptionist at our Newcastle surgery. Outside of work she is currently engaged in rebuilding the farmhouse in which she lives, whilst also caring for the beef herd (as part of which she particularly enjoys the calf-feeding/rearing duties). Rachel is owned by an 8-month old Labrador x Pointer puppy called Max, and a rescue gypsy cob pony called Delboy. During her time at college, she volunteered at a rescue kennels and based her dissertation on the behaviour of the dogs there. She transferred from Newcastle to join the Farm Office team in April 2017.

Gemma Boughey
Gemma Boughey
Veterinary Nurse
VN

Gemma has been a loyal member of our veterinary team since 2003. She began as a trainee and during her time with us has become a qualified veterinary nurse, recently being appointed head nurse at our Biddulph branch. Gemma has a keen interest in canine behaviour and is currently pursuing further studies in this area. Gemma runs the much loved and very well subscribed Puppy Parties at the Biddulph Surgery. In her spare time she enjoys spending time with her little dog Lottie and horse Ricky.

Helen Heppell
Helen Heppell
Veterinary Nurse
RVN
Registration number: 6445612

Having qualified as a Veterinary Nurse in 2010, Helen joined our team in April that year. Based at the Biddulph branch, Helen is our Practice Head Nurse and, as a clinical coach, assists in training the nursing team. She also runs our ever-popular Puppy Parties. Helen has a keen interest in animal behaviour which has lead to her rescuing and working with an English Springer Spaniel (Oakley) who, fortunately, enjoys exercise as much as she does and so spends any spare time out walking, running or swimming.

Julie Harris
Julie Harris
Registered Veterinary Nurse
RVN
Registration number: 6052472

Julie is an RVN with many years’ experience. She returned to veterinary nursing in 2014 after a 10-year break to look after her 2 young children. Julie has as much enthusiasm for the profession as ever and enjoys the unpredictability and rewards of the job. Outside of work Julie likes running, gardening and travel. She has a dog called Henry, who was rescued by the RSPCA from an owner who beat him and now lives the life of Riley, along with 3 chickens and 11 stick insects.

Kerry McKenna
Kerry McKenna
Registered Veterinary Nurse
RVN
Registration number: 7051600

Kerry has been a Registered Veterinary Nurse at Charter Vets, Congleton since November 2015. She studied a Degree in Veterinary Nursing at Myerscough College where she qualified in June 2015. Kerry is also a clinical coach for student veterinary nurses and is particularly interested in physiotherapy and emergency critical care. She owns an ex-racehorse called Smart Tom and an English Springer Spaniel called Barney.

Laura Rowlands
Laura Rowlands
Registered Veterinary Nurse
RVN


Charlotte Ball
Charlotte Ball
Registered Veterinary Nurse

Charlotte joined the practice in 2013 but had already done work experience with us since she was 15. She qualified as an RVN in 2016. Charlotte has two working Cocker Spaniels (who she admits are both very spoilt). She helps to run the Puppy Parties at our Congleton surgery and, in her spare time, enjoys swimming and doing lots of shopping.

Lisa Paszek
Lisa Paszek
Trainee Veterinary Nurse

Lisa started at Charter Vets in 2013 whilst carrying out an extended Diploma Level 3 in Animal Management at Reaseheath college. After completing her Diploma, she went on to university and is currently studying for a Veterinary Nursing FdSc at Myerscough College. She is interested in all aspects of small animal nursing and loves every minute of being a student vet nurse with Charters. Outside of work she has a strong interest in horses and also enjoys dog walking and socialising with friends.

Natalie Gregory
Natalie Gregory
Trainee Veterinary Nurse

Natalie works mainly at our Congleton branch, but also does some shifts at the Biddulph surgery. After joining us in 2007, Natalie worked full time up until 2013, when she took maternity leave to have her little girl. Natalie then rejoined the team at the end of 2013 and now works part time, 3 days a week. Natalie has a strong love for animals, and a keen interest in In-patient care. Her spare time she enjoys spending outdoors, keeping her 1 year old Border Collie, Digger, fit and active with lots of walks. She also has a pet hamster, named Sid, which Natalie says she bought for her daughter but which we all know was secretly for her own enjoyment.

Emma Booth
Trainee Veterinary Nurse

Emma joined us at Newcastle in 2008. Her main interests outside of her veterinary nursing duties include reading, cinema and socialising. Her young pug Freddie keeps her on her toes as he is very active and mischievous, but he is a real character around the practice. She also has a rescue cat called Charlie.

Emma Mulliner
Emma Mulliner
Qualified Veterinary Care Assistant

Emma joined Charter Vets in July 2016, when she transferred from our sister Willows Vet Group practice at Alsager in order to advance her studies. In June 2016, Emma graduated the Level 2 Veterinary Care Assistant Course at Reaseheath College, where she also passed her Level 2 Animal Care Diploma with distinction. She also gained a further Distinction in her Level 3 Extended Animal Management Diploma. Emma is keen to continue her studies and aims to qualify as a Veterinary Nurse in the near future.

Ella Mierzwa
Ella Mierzwa
Student Veterinary Nurse


Erin Hill
Erin Hill
Veterinary Care Assistant

Erin is a student at Reaseheath College and has been with us since 2015. In her spare time, she enjoys socialising and walking her Labradoodle, Fern.

Gemma Tranter
Gemma Tranter
Receptionist

Gemma joined Charter Vets in August 2013 and has worked in veterinary practice since 2005. Gemma is our full time receptionist at Congleton and has the additional benefit of having studied Veterinary Nursing at Rodbaston College to NVQ Level 2. She is a big fan of gun dogs and enjoys spending time with her Springer x Collie, George and Cocker Spaniel, Hugo. Outside of work Gemma enjoys shopping, walking in the countryside and spending as much time as possible in Abersoch!

Tracy Garside
Tracy Garside
Receptionist

Tracy joined us in December 2006 and is a part time receptionist at our Congleton Surgery and works both in the small and large animal departments. She has 5 Cats & 3 Chickens.

Kate Leech
Kate Leech
Receptionist

Kate joined the practice in August 2012 and is a part-time Receptionist at our Congleton and Biddulph surgeries. Having lived on a farm with her family for many years, Kate has always loved animals. She has a daughter called Tilly (who shares Kate’s love of animals), a Border Terrier called Betsy and a rescued Jack Russell called Phoebe.

Linda Rogers
Linda Rogers
Receptionist

Linda started work for Sims & Partners in July 1973 & worked until 1982 . She then rejoined Charter Vets at our Biddulph Surgery in 1987 where she is a receptionist . Linda has always had a love of animals - before & after leaving school she worked in a local dog boarding & breeding kennels.

Erena Wallis (Known as Ray)
Erena Wallis (Known as Ray)
Receptionist

Ray started work with Charter Vets in December 2010 after moving from the Wirral where she worked in advertising for 23 years. She has two dogs Toby (a Lurcher) and Tilly (a Patterdale Terrier-cross).In her spare time she is a fan of Formula One and enjoys classic car shows.

Jayne Hulme
Receptionist

Jayne is our afternoon receptionist at the Newcastle surgery. She previously worked in the banking sector. Her family life keeps her very busy. She has recently taken on a Cavalier King Charles Spaniel called Charlie who has soon settled in with the family.

Margaret Sargeant
Receptionist


Sheila Baddeley
Sheila Baddeley
Receptionist


Donna Robottom
Donna Robottom
Receptionist

Donna runs our Smallthorne branch. She is a keen darts player and is captain of a local team. She owns two young cats Tom and Jerry which are the best of mates.

Pat Bernard
Pat Bernard
Volunteer Animal Care Assistant

Pat has worked with us as a volunteer since 2006. As well as carrying out various other tasks around the Practice, she also regularly helps us out on Reception. However she is particularly interested in orthopaedic surgery and really enjoys assisting the vets and nurses with such cases.
  
Congleton Surgery
Tel: 01260 273449
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Biddulph Surgery
Tel: 01782 513077
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Newcastle Surgery
Tel: 01782 616551
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Butt Lane Surgery
Tel: 01782 771441
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Smallthorne Surgery
Tel: 01782 577995
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Large Animal Surgery
Tel: 01260 291037
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